SERVICE AGREEMENT 

1. Reservation & Cancellation Policy

• 48-Hour Notice: We require a minimum of 48 business hours’ notice to cancel or reschedule an appointment without penalty. Our office is closed on Saturdays and Sundays, so weekend hours do not count toward the 48-hour notice window. Cancellations submitted over the weekend will not be processed until Monday morning and will be considered late for Monday or Tuesday appointments.

Monday appointments must be cancelled by your appointment time on Thursday. Tuesday appointments must be cancelled by your appointment time on Friday.

• Late Cancellations: Appointments canceled or rescheduled with less than 48 hours' notice are subject to a $50.00 Late Cancellation Fee. 

• No-Show/No-Access: If our team arrives and cannot access the vehicle within 20 minutes, the appointment will be canceled and subject to a 50% service fee.

2. Appointment Requirements

• Environment: The client must provide a safe workspace with at least 3 feet of clearance around the vehicle.

• Vehicle Biohazards: For the safety of our team, we do not detail vehicles containing biohazardous materials (including, but not limited to, blood, bodily fluids, mold, heavy animal waste, or hazardous chemicals). If a biohazard is present upon arrival and was not disclosed prior to the appointment, service will be halted immediately, and a cancellation fee equal to 50% of the total scheduled job price will be charged. 

• Weather: In the event of extreme weather (heavy rain, lightning, or temperatures below 0°C), we reserve the right to reschedule to protect the quality of the service and the safety of our team.

• Personal Items & Debris: Please remove all personal belongings and car seats before our arrival. We are not responsible for lost or damaged items left inside the vehicle. To maintain our high service standards and schedule, a $30.00 Cleanup Fee will be automatically applied if a technician must remove 15 or more personal items or significant garbage during the pre-inspection.

3. Liability & Pre-Existing Damage

• Damage Disclaimer: While we take every precaution, A+ Auto Detailing is not responsible for damage to pre-existing conditions, such as cracked windshields, loose trim, thinning clear coat, deep exterior scratches or failing upholstery.

• Child Seats: For safety and liability reasons, our technicians will not reinstall car seats.

4. Media Release

• The client grants permission to use photos/videos of the vehicle for promotional and portfolio purposes.

5. Extreme Interior Service

• Add-On Service: This service is meant for vehicles with excessive dirt, deep-set stains, or prolonged neglect (5+ years without professional care), which require additional time and specialized products. All phone quotes are estimates based on standard conditions. If an interior requires excessive labor that wasn't previously disclosed, an additional condition charge may be applied upon physical inspection. 

 

6. Service Plan Agreement

• Overview: Our Service Plan pricing is a discount reserved for clients who maintain a consecutive service schedule. Membership pricing applies from your first service. By accepting the discounted rate, you agree to the minimum commitment for your plan below. After that, your membership continues until you cancel.

• Minimum Commitment: Each plan requires a minimum number of completed visits:

  • Monthly: 6 visits

  • Bi-Monthly: 5 visits

  • Quarterly: 4 visits

  • Bi-Annual: 2 visits

• Only completed services count toward your minimum. Once you have met it, you may cancel at any time, free of charge.

• Automatic Scheduling: Following your initial service, recurring appointments will be automatically scheduled based on your membership interval. Courtesy reminder notifications will be sent prior to each visit. If you choose to opt out of automated notifications, you remain responsible for keeping track of your upcoming scheduled appointments.

• Rescheduling & Grace Period: If you need to change an auto-scheduled appointment, you have a 2-week grace period from your original date to reschedule and retain your discounted rate. If an appointment cannot be completed within this 2-week window, the membership discount for that visit is forfeited, and the service will be billed at our standard single-service rate. Visits billed at the standard rate still count toward your minimum commitment.

• Automatic Billing: You authorize us to securely store your payment method on file and automatically charge it upon completion of each service. If you choose to opt out of automatic billing, payment remains due immediately upon service completion to keep your membership active.

• Changing Plans: You may switch to a different plan interval at any time. Visits already completed carry over, and the minimum commitment of your new plan applies from that point.

• Cancellations: You may cancel your membership at any time.

  • Before meeting your minimum commitment: the discount applied to your most recent detail is voided, and you will be billed the "Standard Rate Difference" to bring that service up to our one-time standard pricing. No other discounts or complimentary Add-Ons are charged back. 

  • After meeting your minimum commitment: you may cancel free of charge.

• Payment Method: You authorize us to automatically charge any "Standard Rate Difference" balance to your payment method on file upon notice of cancellation. If a card is not on file or the transaction is declined, an invoice for the balance will be issued immediately and is due upon receipt.

• Rotating Vehicle Option: Available on all Monthly and Bi-Monthly plans, this option allows you to register up to two vehicles under a single rotation slot. Both vehicles must complete an initial detail to enter the plan, and service plan savings apply to those initial details right away. Once both vehicles are enrolled, you choose which vehicle is serviced on each scheduled date and pay per visit. All completed visits, including each vehicle's initial detail, count toward your minimum commitment. The two registered vehicles must remain fixed, but you may swap in a new vehicle later, provided it completes an initial detail, to maintain the two-vehicle limit. 

• Free Monthly Add-On: Monthly plan members may include one free interior or exterior Add-On service of their choice with any scheduled visit (excludes the Extreme Interior Add-On).