SERVICE AGREEMENT 

1. Reservation & Cancellation Policy​

• 48-Hour Notice: We require a minimum of 48 business hours’ notice to cancel or reschedule an appointment without penalty. Our office is closed on Saturdays and Sundays, so weekend hours do not count toward the 48-hour notice window. Cancellations submitted over the weekend will not be processed until Monday morning and will be considered late for Monday or Tuesday appointments.

• Monday appointments must be cancelled by your appointment time on Thursday. Tuesday appointments must be cancelled by your appointment time on Friday.

• Late Cancellations: Appointments canceled or rescheduled with less than 48 hours' notice are subject to a $50.00 Late Cancellation Fee. 

• No-Show/No-Access: If our team arrives and cannot access the vehicle within 20 minutes, the appointment will be canceled and subject to a 50% service fee.

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2. Appointment Requirements

• Environment: The client must provide a safe workspace with at least 3 feet of clearance around the vehicle.

• Weather: In the event of extreme weather (heavy rain, lightning, or temperatures below 0°C), we reserve the right to reschedule to protect the quality of the service and the safety of our team.

• Personal Items & Debris: Please remove all personal belongings and car seats before our arrival. We are not responsible for lost or damaged items left inside the vehicle. To maintain our high service standards and schedule, a $30.00 Cleanup Fee will be automatically applied if a technician must remove 15 or more personal items or significant garbage during the pre-inspection.

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3. Liability & Pre-Existing Damage

• Damage Disclaimer: While we take every precaution, A+ Auto Detailing is not responsible for damage to pre-existing conditions, such as cracked windshields, loose trim, thinning clear coat, deep exterior scratches or failing upholstery.

• Child Seats: For safety and liability reasons, our technicians will not reinstall car seats.

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4. Media Release

• The client grants permission to use photos/videos of the vehicle for promotional and portfolio purposes.

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5. Extreme Interior Service

• Add-On Service: This service is meant for vehicles with excessive dirt, deep-set stains, or prolonged neglect (5+ years without professional care), which require additional time and specialized products. All phone quotes are estimates based on standard conditions. If an interior requires excessive labor that wasn't previously disclosed, an additional condition charge may be applied upon physical inspection. 

 

6. Service Plan Agreement

• Overview: Our Service Plan pricing is a discount reserved for clients who maintain a consecutive service schedule. By accepting the discounted rate, you agree to remain on the plan going forward, unless cancelled.

• Automatic Scheduling: Following your initial service, recurring appointments will be automatically scheduled based on your membership interval. Courtesy reminder notifications will be sent prior to each visit. If you choose to opt out of automated notifications, you remain responsible for keeping track of your upcoming scheduled appointments. 

• Rescheduling & Grace Period: If you need to change an auto-scheduled appointment, you have a 2-week grace period from your original date to reschedule and retain your discounted rate. If an appointment cannot be completed within this 2-week window, the membership discount for that visit is forfeited, and the service will be billed at our standard single-service rate. 

• Automatic Billing: You authorize us to securely store your payment method on file and automatically charge it upon completion of each service. If you choose to opt out of automatic billing, payment remains due immediately upon service completion to keep your membership active. 

• Cancellations: If you choose to cancel your membership before your next scheduled service interval, the discount applied to your most recent detail is voided. You will be retroactively billed for the "Standard Rate Difference" to bring that service up to our one-time standard pricing. 

• Payment Method: You authorize us to securely store your payment method and automatically charge the "Standard Rate Difference" balance upon notice of cancellation. If a card is not on file or the transaction is declined, an invoice for the balance will be issued immediately and is due upon receipt.

• Rotating Vehicle Option: Available on all Monthly and Bi-Monthly plans, this option allows you to register up to two vehicles under a single rotation slot. Both vehicles must complete an initial detail to enter the plan, but you’ll unlock immediate service plan savings on those initial details right away when you sign up. Once both vehicles are enrolled, you simply choose which car gets serviced on your scheduled date and pay per visit. The two registered vehicles must remain fixed, but you can swap in a new vehicle down the road as long as it gets an initial detail to maintain the two-vehicle limit.  

• Free Monthly Add-On: Monthly plan members have the option to include one free interior or exterior Add-On service of their choice with any scheduled visit (excludes the Extreme Interior Add-On).